Describe the cargo and value
Explain what is being shipped, its declared value, packing and any characteristics that affect the insurance enquiry.
Discuss cover before the cargo moves
Cargo insurance enquiries
Ask Earth Link about cargo insurance requirements alongside your freight enquiry. Any cover, premium and claims conditions depend on the shipment and the insurer’s agreed policy terms.
Discuss your requirements
The cover to discuss
CargoJourneyPolicy termsConfirmation depends on the insurance documentation and its terms.
The service, in context
Make the insured journey and the cargo description part of the discussion.
Define the journey
Identify the origin, destination, transport mode and the stages you want to discuss. A freight quotation by itself should not be taken as confirmation of insurance.
Review the policy terms
Check the proposed cover, exclusions, deductible and any conditions before accepting it. Cover is only confirmed through the relevant insurance documentation.
Both directions. Clear handovers.
For imports
Discuss the point at which cover is required and which party arranges it under the commercial agreement.
For exports
Align the requested insurance enquiry with the sale terms, route and handover to the buyer.
What helps us assess your enquiry
Cargo and packing
Description, condition, package details and any special handling needs.
Value and route
Declared cargo value, origin/destination and the intended transport stages.
Your existing arrangements
Whether another party has arranged cover and what scope you are asking Earth Link to discuss.
Questions before you ship
Is insurance automatically included in freight?
Do not assume it is. Check the agreed quotation and the insurance documentation separately. Ask for confirmation of the cover and insured journey.
Is every loss or delay covered?
Coverage depends on the policy, including its exclusions and claim conditions. Review these terms before accepting the insurance.
Who decides whether a claim is accepted?
Claims are assessed under the insurer’s policy terms and required evidence. Earth Link does not promise an outcome or a settlement time.
When should I raise an insurance enquiry?
Before the cargo moves, alongside the shipment details and commercial arrangements. Ask the team about the information and confirmation required.
Tell us about your shipment.
Start with what you know. We’ll work through the details with you.